Staybridge Suites Rochester University by IHG

I can’t say enough wonderful things about our wedding experience at this venue! From start to finish, everything was absolutely beautiful and seamless. The staff truly went above and beyond to make our special day unforgettable. Lanel at the front desk was so kind and welcoming every time we came by—she made us feel at home right away. Marilyn, the housekeeper, kept everything spotless and made sure every detail was perfect behind the scenes. Our suite was absolutely beautiful—so clean, elegant, and comfortable, it felt like a dream to get ready in. And Alyssa, our event coordinator, was simply amazing! She handled every detail with care and professionalism, making the entire planning process smooth and stress-free. Thanks to this incredible team, our wedding day was everything we dreamed of and more. We’re so grateful for their warmth, hard work, and genuine care. Highly recommend this venue to any couple looking for intimate wedding!

A GREAT hotel chain to stay at! Don't miss out on their Mon/Tues/Wed social hours if you have the chance. Spacious, clean rooms. Courteous staff. Fantastic selection for breakfast as well. Thank you for the amazing stay!

This hotel was one of the best we’ve stayed at! Our suite was newly renovated and very clean and modern. When we checked in Jesus made us feel right at home. The location was very convenient as well, minutes from RIT & Blue Cross Arena. The best part of our stay was Chef Mike! He made a point to greet all the guests and make sure breakfast was just perfect. He was very polite and personable, talking with him set the tone to have a fantastic day. The food was WONDERFUL too! You can tell when someone truly loves what they do. Keep up the great work Chef Mike!

This review comes a couple months late after our stay but better late than never. Our flight was delayed and my uncle was having his birthday party at the hotels banquet hall. I was late to the party and very flustered and Jesus S. at the front desk really went above and beyond to quickly get my family checked in and was so accommodating to some last minute request that I had. He really made our experience 10/10!!! The room was clean and spacious and very close to the airport.

Absolutely wonderful stay! All of the staff were knowledgeable, friendly, and outgoing. Our room was perfectly clean and all the amenities well supplied. Special thanks to Jesus and Tom who I dealt with the most and were especially friendly and kind. This is a gem. everyone should stay here! PS a shout out to whoever did the Christmas decor. It was warm and welcoming and very festive.

We had a pretty good stay here. The check in is at 4 pm which is a little later than the other hotels. This was made up by a late checkout at noon. Breakfast selection was great and the service staff keeps checking on everyone's need. Room facility was pretty new. Linen was prestine clean. The design came with all practical functions. Great for families and anyone visiting downtown Rochester.

Hotel was clean and dog friendly with only a $30 pet fee so perfect for us. We we stopped here on the way to visit family. They offered a small breakfast buffet that included fruit and gluten free options. What prompted me to give this review was Joanne the manager. I was charged 2x for the room due to a billing error on chase travel and she has been so helpful in communicating with both them and me to get it resolved. I was prepared for a huge headache but she took care of everything and let me know exactly the next steps.

stayed here for my daughter’s wedding, and everything was perfect! The venue and staff were absolutely wonderful—so nice, clean, and welcoming. The room was spacious, spotless, and very comfortable. A special thank-you to Carla, one of the housekeepers, who was so attentive and friendly throughout our stay. She truly went above and beyond to make sure we had everything we needed. I highly recommend this hotel for any special occasion or getaway!